FAQ

How can we help you ?

Find the most frequently asked questions here.

When will the request reach me?

Depending on the shipping company chosen and the responsible in charge of delivery , we provide a group of shipping responsible based in major cities, it usually takes 1 to 3 days for the order to be confirmed.

Is there a delivery outside the country?

At present, the shipping companies with which we work, deliver only in the country and in some cities specified in the delivery page.

You can apply for a delivery outside the country to the store team via WhatsApp by providing information on product weight and pricing for international freight forwarders who are not currently registered in the store.

If I have a product with a manufacturing defect?

You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.

I want to order large quantities. Is there a discount?

The store offers a delivery service for orders of large quantities and there is a discount ranging between 10-20% on certain products. You can contact us directly via the contact page and inquire about the quantities.

How do I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Please allow up to 24-48 hours for the tracking information to be updated by the shipping carrier.

What if I receive the wrong item or an item is missing from my order?

In the rare event that you receive the wrong item or an item is missing from your order, please contact our customer support team immediately. We will work swiftly to rectify the issue and ensure that you receive the correct items as soon as possible.

Do you offer expedited shipping options?

Yes, we do offer expedited shipping options for customers who require their orders to be delivered more quickly. During the checkout process, you will have the option to select expedited shipping if available for your location. Please note that additional charges may apply for expedited shipping services.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can select your preferred payment method during the checkout process. We use Stripe, a leading online payment processor, to ensure the security of your transactions. When you make a purchase on our site, your payment details are encrypted and securely transmitted to Stripe for processing.

Can I cancel or modify my order after it has been placed?

Once an order has been placed, it immediately begins processing to ensure prompt delivery. Therefore, we are unable to guarantee cancellations or modifications once the order has been submitted. However, if you need to make changes to your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.

Do you ship internationally?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if international shipping is available for your location. Please note that international shipping may incur additional fees and longer delivery times due to customs clearance processes.